Customer Engineer

AppSignal helps thousands of teams in 60+ countries monitor and improve the performance of their applications. We’re a remote-first company with a team spanning multiple countries, built on values like impact, transparency, and continuous improvement. We build developer tools that engineers actually enjoy using — with a strong focus on clarity, reliability, and customer experience.

We’re looking for a Customer Engineer to join our growing Customer Experience organization. This role reports to the Director of Customer Experience and is ideal for someone who enjoys combining technical problem-solving with proactive customer engagement.

This is a highly collaborative, customer-facing role where you’ll help customers successfully implement, configure, optimize, and expand their use of AppSignal. You’ll act as a technical partner to customers and work cross-functionally with Customer Success, Product, Engineering, and Support teams.

We’re looking for somebody within two hours of the Central European Time (CET) time zone for this role.

What You'll Do

Partner with customers technically

• Serve as a trusted technical advisor for customers during onboarding, implementation, and ongoing adoption

• Help customers configure and optimize AppSignal across a variety of environments and architectures

• Guide customers through instrumentation, integrations, monitoring setup, alerting strategies, dashboards, and observability best practices

• Assist customers in troubleshooting performance, configuration, and integration challenges

Drive proactive customer success

• Monitor customer usage patterns and identify opportunities to improve adoption, health, and long-term success

• Proactively reach out to customers when issues, gaps, or optimization opportunities are identified

Collaborate internally

• Partner closely with Customer Success Managers on strategic customer accounts and renewals

• Work closely with Engineering and Product teams to communicate customer feedback, technical pain points, and feature requests

• Help improve internal documentation, onboarding materials, implementation guides, and technical enablement content

Educate and enable

• Help customers understand observability concepts and best practices

• Create technical walkthroughs, examples, demos, or reusable implementation resources

• Support webinars, office hours, workshops, or customer enablement initiatives as the company grows

What We're Looking For

Technical capabilities

• Experience working in a technical customer-facing role such as: Customer Engineer, Solutions Engineer, Technical Account Manager, Sales Engineer, Developer Support Engineer, Site Reliability Engineer, or Platform Engineer

• Comfortable reading code and discussing technical implementations with engineering teams

• Familiarity with APIs, cloud infrastructure, integrations, and debugging application issues

• Experience with modern development environments and infrastructure concepts

• Exposure to observability, monitoring, logging, APM, or developer tooling is highly preferred

Customer-facing skills

• Strong communication skills with both technical and non-technical audiences

• Comfortable leading customer calls independently

• Able to balance empathy, urgency, and technical problem-solving

• Proactive mindset with strong ownership and follow-through

• Enjoys building relationships and helping customers succeed long-term

Nice to have

• Experience working in B2B SaaS or developer tooling companies

• Experience supporting remote or distributed customers globally

• Familiarity with languages/frameworks commonly used in modern web applications

• Experience working with startup or high-growth environments

Why This Role Matters

This role sits among engineering, customer success, and product. You’ll directly influence customer retention, product adoption, and the overall customer experience by helping customers get meaningful value from AppSignal quickly and effectively.

You’ll have the opportunity to shape how technical customer engagement evolves at AppSignal as the company continues to grow.

What We Offer

• Competitive salary tailored to your location, experience, and skills

• Remote-first work culture with support for co-working if preferred

• Flexible and generous PTO (Paid Time Off) policy

• Personal development budget for books, courses, equipment, conferences or other items that help you grow

• Flexible employment setup: You’ll be hired directly by AppSignal, through an Employer of Record (EOR), or as a long-term contractor; whichever makes the most sense for your location and preferences

A Welcoming Company

We’re a team of kind, curious people from different backgrounds, each bringing unique strengths (and yes, a few quirks too). We’d love for you to add yours.

We welcome candidates of all backgrounds, genders, orientations, ethnicities, ages, and abilities. If you’re looking for a place to do your best work and know your contributions are valued, you’ll feel right at home here.